Sorayli Refund Policy

Effective September 28, 2026

This policy explains when payments for Sorayli, operated by Matter Development, can be refunded. It is part of our Terms of Service.

Try before you pay

Sorayli has a free plan with no card required: 10 receipt scans every month, plus unlimited manual entries. You can use it for as long as you like before deciding whether a paid plan (Pro or Family) is worth it to you.

Our policy

Because you can try Sorayli for free first, payments for Pro and Family subscriptions are generally non-refundable, including for partly used billing periods. This does not affect any rights you have under the law where you live. In particular:

• EU, EEA, UK and Switzerland: you have a 14-day statutory right to withdraw from your first purchase or the first payment of a subscription, and receive a full refund. Requests must be made within 14 days of the purchase.
• Where other local consumer laws give you a right to cancel or to a refund, that right applies.

Refunds are not issued where there is evidence of fraud, refund abuse or other manipulative behaviour.

Cancelling

You can cancel a subscription at any time. Cancelling stops the next renewal; you keep your paid plan until the end of the period you have already paid for, and you are not charged again. Your data stays in your account on the free plan.

How to request a refund

• Bought on sorayli.com: our order process is conducted by our online reseller Paddle.com, which is the merchant of record for these orders and handles refund requests. Reply to your Paddle receipt email, use paddle.net to find your order, or email us at support@sorayli.com and we will pass it on. Paddle processes approved refunds to the original payment method, normally within 14 days of approval.
• Bought in the iOS app: refunds are decided by Apple. Request one at reportaproblem.apple.com.
• Bought in the Android app: refunds are decided by Google under the Google Play refund policy; request one from your Google Play order history.

What happens after a refund

When a full refund is approved, the subscription it paid for ends immediately and your account moves to the free plan. Nothing you tracked is deleted.

Contact

Questions about a payment: support@sorayli.com.