FAQ · 28 questions
Questions about Sorayli, answered
How scanning works, what each plan includes, what happens to your data. Can't find yours? Ask it at the bottom of the page, or write to us.
Getting started
What is Sorayli?
An expense tracker built around your receipts. You photograph a receipt or type a purchase, and Sorayli files every item by category, keeps your budgets current and answers questions about your spending. It works on the web, iPhone and Android.
Do I need a credit card to start?
No. The Free plan really is free and asks for no card: 10 receipt scans and 10 spending questions a month, unlimited manual entries, and up to 2 budgets. Upgrade only when you want to.
Does Sorayli connect to my bank?
No. Sorayli never reads your bank accounts: everything in your ledger is something you scanned, typed, imported from a Sorayli CSV file, or added through the assistant. Why tracking without a bank link works.
Which languages does Sorayli speak?
The web app is in English, French, Arabic, German, Spanish, Portuguese, Japanese and Dutch, with full right-to-left support. The iPhone app is on the App Store, and the Android app is on Google Play.
Scanning receipts
How accurate is receipt scanning?
Sorayli's AI reads the line items, taxes and totals on most receipts in about ten seconds (a long or faded one can take half a minute), and you can check or edit everything before saving. We don't publish an accuracy percentage, because we haven't measured one we'd stand behind for every kind of receipt. Free accounts get 10 scans a month; Pro and Family have no monthly limit.
What does Sorayli read from a receipt?
The shop, the date and time, each item with its quantity and price, the subtotal, tax, discounts and total, the currency when it's printed, how you paid when the receipt says, and a suggested category for each item. How receipt scanning works.
What if a line is read wrong?
Fix it before you save. Every field on the scan result can be edited, and a saved transaction can be edited later too.
Does the receipt have to be in English?
No. The receipts Sorayli is tested against include French ones, and the currency is read from the receipt when it's printed there; if it isn't, check the currency before you save.
What if I photograph something that isn't a receipt?
Sorayli tells you it isn't a receipt and saves nothing. A photo it couldn't read gives the scan back. A clear “not a receipt” counts as a scan, except the first one each month, which is on us.
Can I scan on the web?
Yes. Upload a photo of a receipt from your computer, or take one with your phone's browser. The iPhone app scans straight from the camera. Both keep one ledger.
Money, budgets and currencies
Can I track more than one currency?
Yes, on every plan. Record each transaction in the currency you actually paid in, and Sorayli converts it at a daily rate. You choose the main currency your totals, budgets and charts use when you set up your account, on any plan. Switching it later, with your whole history reconverted, comes with Pro and Family.
Which exchange rate does Sorayli use?
A daily rate from the purchase date or up to a few days before it, not your bank's rate, so a converted amount can differ a little from your card statement. In the iPhone app you can replace it with what your bank actually charged. How multi-currency tracking works.
How do budgets and alerts work?
Give a category a monthly limit and choose when you want a warning, from 50% to 100% of it (80% by default). You get an email, and a push on iPhone if you've switched push notifications on, when spending reaches that point, and another at the limit. Alerts come with every plan; Free includes up to 2 budgets.
Can Sorayli track my subscriptions?
Yes. Mark a charge as recurring and it joins your Subscriptions page, with its monthly and yearly cost, and an email 3 days before it renews. Sorayli never cancels anything for you; that happens with the company that bills you. How budgets and subscriptions work.
Plans and billing
What's the difference between Free, Pro and Family?
Free gives you 10 scans and 10 assistant questions a month, up to 2 budgets and unlimited typed entries. Pro removes the monthly limits on scans, questions and budgets, and adds exports, changing your main currency and the advanced analytics. Family is everything in Pro for up to 5 people, each with their own private ledger. Compare plans.
What does “unlimited” mean on Pro and Family?
There's no monthly allowance, only a fair-use ceiling far above normal use: 300 scans and 500 assistant questions a month on Pro, and 800 scans and 1,500 questions shared by everyone on a Family plan.
How does the Family plan work?
The owner invites up to 4 people with a code that expires after 14 days if unused. Each person keeps their own private ledger: the owner sees who is on the plan, by name and masked email, but never their transactions or receipts.
Can I cancel anytime?
Yes, and there's no lock-in. Cancelling stops the next renewal; you keep your paid plan until the end of the period you paid for, and your data stays in your account on the Free plan.
Can I get a refund?
Because you can try Sorayli free first, payments are generally non-refundable, but your local consumer rights still apply: in the EU, EEA, UK and Switzerland you can withdraw within 14 days of your first purchase. Web purchases are handled by Paddle, iPhone ones by Apple. Refund policy.
Privacy and your data
Is my financial data safe?
It's encrypted in transit and at rest on our servers, sign-in is handled by a trusted provider, and we never sell it or share it with advertisers or data brokers.
Does the AI see my data?
Only what a feature needs, and only after you agree in the app. Scanning sends the receipt photo; the assistant sends your question and the summaries needed to answer it. Your name, email and sign-in details are never sent. The provider, OpenAI, doesn't train its models on it under the terms we use. You can withdraw permission in Settings at any time. Privacy policy.
Where is my data stored?
Your database and receipt photos are hosted in the EU.
Can I export my data?
Pro and Family can export their transactions as CSV, or the whole account as JSON (receipt photos aren't included).
How do I delete my account?
From Settings, on any plan. It removes your account and all its transactions, budgets, receipts and images. Deletion takes effect after 30 days: until then nothing is erased and signing back in cancels it. We email you the date when it's scheduled.
Devices and notifications
Is there a mobile app?
Yes, for iPhone on the App Store and for Android on Google Play. The web app runs in any browser.
Do the web and phone apps stay in sync?
Yes. They share one account and one ledger, so a receipt scanned on your phone shows up in the browser too.
Does the phone app work offline?
It keeps a copy of your recent data on your phone, so you can look through it without a connection. That copy is removed when you sign out.
How do I turn off budget emails and pushes?
Switch off Budget Alerts in the Notifications tab of Settings on the web, or Budget alerts under Financial alerts in the iPhone app's Settings. Every email other than security ones also has a one-click unsubscribe.
Still have a question?
Rather talk to a person? Write to us, usually answered within a day.
No card needed for Free.
